Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact form or request a quote
• Subscribe to our newsletter or blog updates
• Book our services for an event
• Communicate with us via email or other channels
• Participate in our events as an attendee or organizer

Types of Information Collected

• Contact Information: Name, email address, organization, province/territory
• Event Details: Event type, date preferences, guest count, special requirements
• Communication Records: Messages, inquiries, and correspondence with our team
• Payment Information: Billing details for contracted services (processed securely)
• Technical Information: IP address, browser type, device information (automatically collected)

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide casino event services, respond to inquiries, and fulfill contracts
• Communication: To contact you about your events, updates, and important notifications
• Business Operations: To process payments, maintain records, and improve our services
• Marketing: To send newsletters and promotional content (only with your explicit consent)
• Legal Compliance: To comply with applicable laws and regulations
• Safety and Security: To protect our business, customers, and comply with gaming regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted partners who assist in delivering our services (e.g., payment processors, equipment suppliers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• Protection of Rights: To protect our rights, property, or safety, or that of our customers

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Personal information is accessible only to authorized personnel
• Secure Systems: We use industry-standard security systems and regular updates
• Staff Training: Our team is trained in privacy protection and data handling procedures
• Regular Audits: We conduct periodic security assessments and improvements

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations:

• Active Customers: Throughout our business relationship and for 7 years after for tax and legal purposes
• Inquiries: Contact form submissions are retained for 2 years unless you request earlier deletion
• Newsletter Subscribers: Until you unsubscribe or request deletion
• Financial Records: 7 years as required by Canadian tax laws

6. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal requirements)
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Complaint: File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your choices and settings

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to active customers
• Including notices in our regular communications

10. Contact Information